Política de envío

Shipping Policy

Last updated: 20 August 2026

This policy explains where we ship, how long orders take, and what to do if something goes wrong in transit. It applies to all orders placed with TTS CLINICAL and works together with our Terms of Service, Refund & Return Policy, and Cancellation Policy. Questions? Contact us at support@ttsclinical.com.

Where We Ship

We currently ship to addresses within the United States, including all 50 states, Washington D.C., and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands). We also ship to APO/FPO/DPO military addresses via USPS.

We do not currently ship internationally or to freight forwarders. Orders placed with a freight-forwarding address may be cancelled and refunded.

Please note that some shipping methods may not be available for Alaska, Hawaii, U.S. territories and APO/FPO/DPO addresses, and delivery to these destinations may take longer than the standard estimates below.

Processing Time

Orders are processed and dispatched within 2–4 business days (Monday through Friday, excluding U.S. federal holidays) after your order is confirmed and payment is received.

Orders placed on weekends or holidays begin processing the next business day.
During launches, promotions and holiday peak periods, processing may take longer; we will note any extended processing times on our website.
Pre-order items ship according to the availability date shown on the product page — see our Cancellation Policy.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.

Shipping Methods, Rates and Estimated Delivery

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. The methods available to you, their price and their delivery estimate are shown before you pay.

Method	Estimated transit time*	Cost
Standard shipping	3–7 business days	Calculated at checkout
Expedited shipping	2–3 business days	Calculated at checkout
Express shipping	1–2 business days	Calculated at checkout

* Transit time is counted from the day your order ships, not the day it is placed, and is in addition to the 2–4 business day processing time. All delivery dates are estimates only and are not guaranteed — carrier delays, weather and other events outside our control can extend delivery times, and we are not liable for such delays.

Order Tracking

Once your order ships, you can follow it using the tracking link in your shipping confirmation email. Tracking information may take 24–48 hours to become active after you receive the email. If your tracking has not updated for more than 5 business days, contact us at support@ttsclinical.com and we will investigate with the carrier.

Incorrect Addresses and Failed Deliveries

Please double-check your shipping address at checkout — we are unable to change the address once an order has shipped. If you notice an error, email us immediately at support@ttsclinical.com with your order number; we will correct it if the order has not yet been dispatched.

Orders returned to us by the carrier as undeliverable (incorrect address, failed delivery attempts, unclaimed) will be refunded for the product cost; original shipping charges are non-refundable, unless the error was ours.
If you would like an undeliverable order re-shipped instead, we will charge the new shipping cost.

Lost, Stolen or Delayed Packages

Delayed. If your order has not arrived within the estimated window, first check your tracking link and around your delivery location (porch, mailbox area, neighbours, building reception). If it still hasn't appeared, contact us and we will open an investigation with the carrier.

Lost in transit. Orders confirmed lost by the carrier will be replaced or refunded in full, consistent with our Refund & Return Policy.

Marked delivered but missing. If tracking shows "delivered" but you cannot locate the package, notify us within 7 days of the delivery scan. We will work with you and the carrier to resolve it, which may include filing a carrier claim, a replacement, or a refund, at our reasonable discretion.

As stated in our Terms of Service, title and risk of loss pass to you when we transfer the products to the carrier; the commitments in this section describe how we will nonetheless help resolve transit problems.

Damaged in Transit

Please inspect your order on arrival. If products arrive damaged, leaking or broken, email support@ttsclinical.com within 14 days of delivery with your order number and photos of the products and packaging (please keep both until the claim is resolved). We will send a replacement or issue a full refund, including original shipping, at no cost to you — per our Refund & Return Policy.

Temperature-Sensitive Products

Some cosmetics can be affected by extreme heat or cold during transit (for example, balms and cream formulas may soften or melt). Minor changes in texture caused by temperature do not affect product safety and are not considered defects; allowing the product to return to room temperature usually restores it. If a product arrives genuinely damaged or unusable, the "Damaged in Transit" section applies.

Order Changes and Cancellations

We start processing orders quickly, so we cannot guarantee changes or cancellations after an order is placed. Contact us as soon as possible at support@ttsclinical.com — if your order has not yet shipped, we will do our best to accommodate the request. Once an order has shipped, it is covered by our Refund & Return Policy.