Política de reembolso

Refund & Return Policy

Last updated: 20 August 2026

Thank you for shopping with TTS CLINICAL. We want you to love what you ordered. If something isn't right, this policy explains how returns, refunds and exchanges work. It works together with our Shipping Policy, Terms of Service and Cancellation Policy.

Return Window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted.

Eligibility

To be eligible for a return, your item must be:

Unopened and unused, in its original packaging with all seals, wrappers and hygiene stickers intact
In the same condition you received it
Accompanied by the receipt or proof of purchase (your order number is sufficient)

Items That Cannot Be Returned

For health, safety and hygiene reasons, we cannot accept returns of:

Opened or used beauty and personal care products (including products with broken seals, removed wrappers, or missing hygiene stickers)
Products marked Final Sale at the time of purchase
Gift cards
Free promotional items and samples

If you received a damaged, defective or incorrect item, these exclusions do not apply — see "Damaged, Defective or Incorrect Items" below.

How to Start a Return

Email us at support@ttsclinical.com within 14 days of delivery with your order number and the reason for the return. Photos are helpful if the item arrived damaged.
We will review your request and, if approved, send you return instructions and the return address.
Ship the item back to us within 7 days of receiving approval.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue refunds for returns lost in transit.
Original shipping charges are non-refundable, unless the return is due to our error or a defective product.
If your item arrived damaged, defective or incorrect, we will cover the cost of return shipping and provide a prepaid label.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

Approved refunds are issued to your original payment method within 5–10 business days of approval.
Please note that your bank or credit card company may need additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@ttsclinical.com.

Exchanges

The fastest way to get the item you want is to return the item you have (if eligible) and, once your return is accepted, place a new order for the replacement.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us at support@ttsclinical.com within 14 days of delivery with your order number and photos of the item and packaging. We will make it right at no cost to you — with a replacement, or a full refund including original shipping.

Late or Missing Deliveries

If your order has not arrived within the estimated delivery window, contact us and we will investigate with the carrier. Orders confirmed lost in transit will be replaced or refunded in full. See our Shipping Policy for the reporting windows that apply.